Let's Get to Know You
We begin with a friendly conversation to understand your goals, preferences, and the support you need.
Create Your Support Plan
Together, we develop a person-centred support plan designed around your lifestyle and aspirations.
Receive Compassionate Support
Our experienced team delivers reliable, flexible supports that empower you to live with greater confidence and independence.
Grow with Ongoing Support
As your needs evolve, we'll continue to adjust your supports, ensuring you always receive the right care at the right time.
What if my current supports no longer help me achieve my goals?
Your support should grow with you. If your current arrangements aren't meeting your expectations, we'll work closely with you to understand what's missing and develop supports that better align with your lifestyle, preferences, and future goals.
Will I have a say in how my supports are delivered?
Absolutely. Your voice is at the centre of every decision. From choosing how your supports are delivered to setting your goals and routines, we ensure your preferences are respected every step of the way.
What makes Medela Care different from other disability support providers?
We focus on building genuine relationships, not simply delivering services. By taking the time to understand your goals and adapting our supports as your needs evolve, we provide care that's centred around you rather than a standard approach.
What happens if my needs change after my supports begin?
Life changes, and your supports should too. We'll regularly work with you to review your progress and make adjustments whenever needed, ensuring your support continues to reflect your goals and circumstances.
Can I start with a few supports and add more later?
Yes. Many participants begin with the supports they need most and gradually expand their services as their goals or circumstances change. We're here to support you at every stage of your journey.
How do you make participants feel comfortable with a new support worker?
We understand that building trust takes time. That's why we focus on getting to know you, understanding your preferences, and fostering meaningful relationships so you feel respected, comfortable, and confident in your supports.
What if I don't know exactly what supports I need?
That's completely okay. Our team will take the time to understand your situation, discuss your goals, and help you explore support options that best suit your lifestyle without making the process feel overwhelming.
How does Medela Care help participants become more independent?
Our supports are designed to build confidence, develop everyday skills, encourage community participation, and empower you to make choices that help you live as independently as possible.
Why do so many participants stay with Medela Care?
Because we believe great support is built on trust, consistency, and genuine care. We take the time to listen, communicate openly, and provide person-centred supports that help participants feel valued, respected, and supported throughout their journey.
Area We Serve
- SYDNEY
- Sydney CBD
- Surry Hills
- Paddington
- Darlinghurst
- Ultimo
- Pyrmont
- Woolloomooloo
- Inner West
- Ashfield
- Burwood
- Croydon
- Strathfield
- Concord
- Canada Bay
- Marrickville
- Leichhardt
- Homebush
- Northern Sydney & North Shore
- Chatswood
- Lane Cove
- Epping
- Ryde
- Hornsby
- North Sydney
- Mosman
- Dee Why
- Manly
- Eastern Suburbs
- Bondi
- Bondi Junction
- Coogee
- Randwick
- Maroubra
- Vaucluse
- Clovelly
- Kensington
- Queens Park
- West & Greater Western Sydney
- Parramatta
- Westmead
- Merrylands
- Granville
- Auburn
- Blacktown
- Seven Hills
- Toongabbie
- Pendle Hill
- Schofields
- Penrith
- Mount Druitt
- Rooty Hill
- Castle Hill
- Baulkham Hills
- Rouse Hill
- South West Sydney
- Liverpool
- Cabramatta
- Bankstown
- Fairfield
- Bonnyrigg
- Campbelltown
- Camden
- Macarthur
- Green Valley
- Southern Sydney & Shire
- Hurstville







